1. Why use a home care agency that employs every Caregiver as opposed to using a Registry or Private Hire?
Helpers at Home, is a full employment-based, non-medical home care agency meaning that, every Caregiver we hire is our employee. We work hard to ensure that our employees are skilled and qualified to provide top quality care. We monitor employees through client feedback, supervision in the home on a routine basis, and ongoing mandatory training.
Helpers at Home, withholds all mandated taxes from our employees so you don’t have to worry about the IRS. We also bond and insure (liability, worker’s compensation, unemployment insurance and non-owned automobile insurance) our Caregivers so that you don’t have to worry if our Caregiver gets hurt on the job. Helpers at Home, provides 24-hour telephone coverage by one of our supervisors for emergencies and additional services. We also provide back-up care in the event that your Caregiver is ill.
The Home Care Association of America outlines some of the risks of hiring a private Caregiver. A few of these risks include payroll tax responsibilities, work-related injuries, abuse and exploitation as well as supervision of the private caregiver.
2. When are our Caregivers available?
Our Caregivers are available 24 hours a day, 7 days a week.
3. What is our screening process for hiring Caregivers?
Helpers at Home’s Value: We do not place any Caregiver who we would not use for our own family member.
Every Caregiver submits to a rigorous screening process:
- Applicants must legally be able to work in the U.S.
- They must be able to read and write.
- They must have experience working in the field of home care.
- They must have at least 2 verifiable references.
- Every person is required to pass a criminal background check and drug test.
- A current drivers license and proof of insurance must be presented by any Caregiver who will be driving.
Qualified applicants will complete a Caregiver skills set test. All applicants will have a face-to-face interview with the owner of Helpers at Home for final approval.
4. How do I determine which services I need?
Each client receives a complimentary in-home assessment to determine the care needed. Family members are welcome and are encouraged to participate in the process. Decisions about your care will always be decided by you, keeping you in control.
5. Will I have a choice of who comes to my home?
Absolutely! Our commitment is to introduce every new Caregiver to you. We will never send a Caregiver whom you are not satisfied with and we will accommodate any request for a change that you may have. Furthermore, we encourage every client and authorized representative of the client to be as involved as possible in this decision-making process. If for any reason the provided Caregiver is not a suitable match, we will replace them with someone who is.
6. How do I pay for my services?
Typically our services are private pay. Standard health care and Medicare do not cover the cost of non-medical home care services. If you have long-term care insurance and non-medical home care is included in your coverage, we will work with your insurance company.
7. What is the cost for these services?
Helpers at Home will customize a plan of care based on individual needs. To discuss the exact rates for the services you desire, please contact our Office. We will provide you with a complimentary in-home assessment, and discuss the rate structure and available options for care.
8. Do I need to sign a contract?
You will be asked to sign a Service Agreement which describes the services, fees, guidelines, and policies. There is no long-term contract and you can terminate your relationship with Helpers at Home at any time.
9. What’s the next step?
Contact Helpers at Home if you feel we can be helpful to you or your loved one. We will schedule a time to do a needs assessment in your home. Together, we will come up with an appropriate care plan. We will then match you with a Caregiver.